Another error by Ulster Bank, this time of the low-tech variety
Ulster Bank was dealing with another embarrassment today that could’ve affected it’s customers.
The bank still reeling after an IT problem that left over 100,000 customers without access to their accounts was dealing with an altogether less high-tech problem today.
The Data Protection Commissioner was been notified after it has been reported today that a security breach could affect some Ulster Bank customers.
Already agitated customers will be annoyed to hear that they may have been affected as a staff member dropped a folder “inadvertently” outside one of the Ulster Bank offices.
The folder has since been returned and Ulster Bank is saying that only a small portion of its customers were affected and the bank is assuring customers that all the necessary steps are being taken to protect the customers' credit details and that they’re contacting all customers that may have been affected. It has also apologised to them.
It’s a mistake that is simple but annoying to customers and couldn’t have come at worse time for the bank following all their problems this summer with their IT system.