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15th Nov 2014

Airline passenger clocks up $1,200 bill from using the on board Wi-Fi

We'll stick to the tiny screens showing old Frasier episodes, thanks very much.

Tony Cuddihy

We’ll stick to the tiny screens showing old Frasier episodes, thanks very much.

A passenger aboard a Singapore Airlines flight has revealed how he managed to spend $1,200 on one long-haul journey.

Toronto businessman Jeremy Gutsche accused the airline of ripping off passengers, having only visited 155 pages during the flight – mostly to check his email – and downloaded one file.

“I know this because for the first time I counted up my page views to see where all the dollars went,” he wrote on his blog. 

“I wish I could blame an addiction to NetFlix or some intellectual documentary that made me $1,200 smarter.

“However, the Singapore Airlines internet was painfully slow, so videos would be impossible and that means I didn’t get any smarter… except about how to charge a lot of money for stuff. I did learn that.”

He spent an hour uploading a four-megabyte PowerPoint document, and added: “That doc probably cost me $100 to upload, so I hope my team liked it.

“I actually even emailed them a warning that my upload was taking a while. That email probably cost me $10.

“And yes, the pricing per (megabyte) was disclosed on sign-up, but I bought the $30 package, slept through most the flight, and really didn’t think I’d end up a thousand bucks past the limit.”

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