Passengers on board the All Nippon Airways flight returned to LA eight hours after the original departure.
A flight from Los Angeles bound for Tokyo returned to Los Angeles Airport after approximately four hours in the air when an unauthorised person was discovered on board.
The All Nippon Airlines Flight 175 departed LAX at 11.30am on Tuesday morning bound for Tokyo before returning to its point of origin approximately eight hours later after turning around when it emerged that one passenger wasn’t authorised to be on board.
Law enforcement sources told CNN that two brothers with similar names had been due to fly to Tokyo, but only one brother was booked on the All Nippon Airways flight while the other was booked to fly to Tokyo with United.
Passengers, including singer John Legend and his wife, model and TV presenter Chrissy Teigen, were informed of the mix-up and of the plane’s return to LA when it had already been in the air for four hours.
a flying first for me: 4 hours into an 11 hour flight and we are turning around because we have a passenger who isn’t supposed to be on this plane. Why…why do we all gotta go back, I do not know
— chrissy teigen (@chrissyteigen) December 27, 2017
So many questions and I have no answers. Either do they. This person must be mortified though
— chrissy teigen (@chrissyteigen) December 27, 2017
Lmao after all this I will have spent 8 hours on a flight to nowhere. Like we were all just havin a great time up here flyin in the sky watching gran torino time to go home now
— chrissy teigen (@chrissyteigen) December 27, 2017
This person is so lucky that we will all have to deplane. Imagine having to walk off alone. The shame!
— chrissy teigen (@chrissyteigen) December 27, 2017
I don’t know why I’m not more upset about this. The pleasure I get out of the story is worth more to me than a direct flight to Tokyo
— chrissy teigen (@chrissyteigen) December 27, 2017
I won’t be able to sleep until I know how this person figured out they were on the wrong flight. That’s all I ask. 150 people have been majorly inconvenienced, please, just tell me
— chrissy teigen (@chrissyteigen) December 27, 2017
Why did we all get punished for this one person’s mistake? Why not just land in Tokyo and send the other person back? How is this the better idea, you ask? We all have the same questions.
— chrissy teigen (@chrissyteigen) December 27, 2017
They keep saying the person had a United ticket. We are on ANA. So basically the boarding pass scanner is just a beedoop machine that makes beedoop noises that register to nowhere
— chrissy teigen (@chrissyteigen) December 27, 2017
LAX —> LAX flight complete. Flight time, 8 hours and 20 minutes.
— chrissy teigen (@chrissyteigen) December 27, 2017
ANA boarding pass machines pic.twitter.com/nmuqxZLIVG
— chrissy teigen (@chrissyteigen) December 27, 2017
There is a 20 minute interview before we can get off the plane!! This is my dream. Police! Talk to me talk to me
— chrissy teigen (@chrissyteigen) December 27, 2017
Police were interviewing all the people seated around the mystery person once we got off the plane. Why would they do this! I MUST KNOW MORE
— chrissy teigen (@chrissyteigen) December 27, 2017
Honestly everyone on the ground and in the air were very kind and apologetic. But I just need to know why we couldn’t have flown to tokyo and settled this one person’s mistake (who was going to tokyo all along) there, in tokyo. 230 people on this flight. https://t.co/EhCTERTRu5
— chrissy teigen (@chrissyteigen) December 27, 2017
All Nippon Airways apologised to affected passengers in a brief statement on Twitter on Wednesday, which read: “We apologize to all of our passengers on Flight 175; we failed to deliver the customer service we strive for. Thank you all for your comments and allowing us to connect, learn and serve you better. We welcome ongoing feedback to understand how we can work to make this right.”
We apologize to all of our passengers on Flight 175; we failed to deliver the customer service we strive for. Thank you all for your comments and allowing us to connect, learn and serve you better. We welcome ongoing feedback to understand how we can work to make this right.
— All Nippon Airways (@FlyANA_official) December 27, 2017
We have seen this type of situation happen before, of course, albeit in fictional circumstances, which had far more entertaining consequences for the passenger in question than in this particular episode…
Clip via homealoneclips
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