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16th Aug 2023

Chaos as Bank of Ireland glitch sees customers queuing up for “free money”

Simon Kelly

Bank of Ireland glitch

‘We sincerely apologise for the disruption’

Bank of Ireland online services have been restored after a technology glitch allowed customers who have no money in their accounts to withdraw funds.

The glitch led to a huge number of people queuing up at ATMs around the country last night, with customers thinking they could get ‘free money’ amid reports that up to €1,000 was deposited into customer’s accounts.

Queues got so out of hand that gardaí were deployed to stand guard over the ATMs, with some even blocking access to the terminals.

This morning Bank of Ireland issued a statement apologising to customers for the glitch and said that services are now restored.

“We are aware that the technical issue meant some customers were able to withdraw or transfer funds above their normal limits.

“These transfers and withdrawals will be applied to customers accounts today. We urge any customer who may find themselves in financial difficulty due to overdrawing on their account to contact us.

“We sincerely apologise for the disruption this outage caused – we know we fell far below the standards our customers expect from us.”

Reportedly the online glitch allowed people who have no money in their account to transfer up to €500 into a Revolut account.

While Bank of Ireland insisted the daily withdrawal limit is €500, customer’s reported that they were able to withdraw at least twice into their Revolut accounts. They were also able to withdraw money directly with their Revolut cards.

Bank of Ireland has also warned that anyone trying to exploit the glitch in order to get free money will be debited the amount from their accounts, which could leave many with high-cost unauthorised overdrafts.

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