Dublin Airport voted as the best airport in Europe for passenger service

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Dublin Airport has been rated number one ahead of all other European airports of a similar size in the latest airports survey quality results announced today by Airports Council International (ACI). Dublin Airport achieved the first place rating ahead of 14 peer airports in the Best Airport by Size and Region in Europe in the 15-25 million passengers per year category. Dublin also tied for the second place ranking in the Best Airport by Region in Europe in the over two million passengers per year category in the survey with Zurich, Prague and Malta. Commenting on the results of the survey, Dublin Airport Managing Director, Vincent Harrison, said: “This is a very significant achievement for Dublin Airport. “A few short years ago Dublin Airport was rock bottom in its peer group of airports surveyed in ACI’s service quality rankings. Since then we were determined to improve our customers’ experience of the airport and we have done that every year to get to this top spot.” The 2015 results represent the world’s best in class airports where improving the customer experience is concerned. Throughout the year passengers are asked in depth questions about the quality of their travel experience through the airport they are travelling through at that time and this information is benched marked against ACI member airports of a similar size. Announcing the 2015 Airport Service Quality results Director General of ACI World, Angela Gittens said “Dublin Airport’s number one ranking in Europe demonstrates its professionalism, commitment and success in delivering that high level of customer service. “From duty free and restaurants to ambience, cleanliness, courtesy of staff, amenities, efficiently and more, passengers are expecting big things from the airport they travel through and the Airport Service Quality survey is a way for airport customers’ to measure the extent to which they deliver on these expectations,” Ms Gittens added.