New self-service online portal for Digital Covid Certificates launched 1 month ago

New self-service online portal for Digital Covid Certificates launched

It comes after criticism of the lengthy waiting times for those attempting to access the certificate helpline.

A new self-service online portal has been launched to deal with queries regarding Digital Covid Certificates.

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The Government made the announcement on Friday night, with the portal being set up in addition to the Digital Covid Certificate helpline and the online Recovery Certificate request form.

It will allow members of the public to:

  • request changes to their Digital Covid Certificate already received
  • request to have their Digital Covid Certificate emailed
  • check the status of their Digital Covid Certificate of vaccination where it has not yet been received
  • continue to request a certificate of recovery

The portal has been launched following criticism over delays in the issuing of Digital Covid Certificates, as well as lengthy waiting times for those attempting to access the helpline.

"We endeavour to constantly improve the Digital Covid Certificate services and the introduction of this online self-service portal provides another channel to allow members of the public to request their certificate," a statement from the Government reads.

"Work is underway to develop and launch further accessible channels in the coming weeks to help meet public demand."

The statement notes that as well as using the Digital Covid Certificate to access indoor dining, the HSE’s Vaccination Card is also accepted as valid proof of vaccination.

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Meanwhile, queries in relation to a certificate of a Covid-19 test can be directed to private test providers.

Those with questions about certificates that cannot be answered online are urged to continue to call the Digital Covid Certificate helpline on 1800 807 008 or 353 76 888 5513 when calling from abroad.

You can find out more and access the new portal here.