How long have you spent speaking to customer service?
Have you ever felt like you’ve been waiting forever and ever to speak to someone when your phone is acting up?
The most irritating feeling in the world is when you think the hold music has finished, but it’s really just about to loop again.
It may feel like an eternity to get an issue resolved, but we now have reports to show just how long you’ve been waiting.
The ComReg Consumer Line Statistics Report, published on Monday (9 May), details the number of complaints each phone service provider has received, and how long it has taken to resolve the issue.
For mobile phone users, Eir recorded 295 issues, 3 recorded 278 issues, and Vodafone recorded 286 issues.
The median amount of time it took companies to resolve complaints was 8.0 working days.
In terms of Fixed Service Providers, Eir received 756 issues, Vodafone received 421 issues, Sky received 376 issues, and Virgin Media received 220 issues.
The median amount of time it took to resolve a fixed service issue was 9.0 days, an increase of three days from the same period last year.
On average, mobile phone companies received 2.2 complaints for every 100,000 subscribers in the first quarter of the year.
Fixed service providers received 25.7 complaints for every 100,000 subscribers they had in the same period.
Of the 165 fixed service complaints they received last year, Eir resolved 80 in five days or less, where 18 issues took more than 41 days to resolve.
None of Sky’s complaints were left unresolved after 30 days, with six issues taking the full four weeks to be fixed.
Overall, complaints are on the way down, with a decrease of total issues experienced by consumers by 29% since Q1 2021.
The report was published by the Commission for Communications Regulation.
If you need assistance with a complaint about your phone service provider, resources are available via the ComReg site.
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