Good news for Galway.

Customer service technology firm Genesys is to create 100 new jobs at its research and development centre in Galway. Genesys first came to Galway in 2018 when it acquired local AI start-up Altocloud. The company said its research and development centre for Digital and artificial intelligence (AI) in Galway is a key driver of technology innovation. “Galway has played an integral role for Genesys in developing innovations in the fields of cloud, digital, and AI,” said Barry O’Sullivan, EVP and GM of Digital and AI, Genesys. “As companies need to keep pace with consumers’ evolving preferences for digital engagement across the overall customer experience, we are focusing on hiring world-class talent in Ireland to help deliver technologies that make it possible with our vision of Experience as a Service.” Tánaiste & Minister for Enterprise Trade & Employment Leo Varadkar said: “I’m very pleased to see Genesys expanding its workforce in Galway. "The company, which first set up in Ireland in 2018, is now well-established here and the announcement of 100 additional roles – an increase on its initial headcount target – underscores the company’s commitment to Ireland and the West. "I understand that in addition to the Galway-based jobs, the company is also offering remote work options which opens up opportunities for people right across the country. I wish Genesys the very best as it continues to expand here.”