Some customers reported discrepancies with their accounts…
Updated 4.55pm, 24 April
Ulster Bank have confirmed that the issue, which led to funds disappearing from customers’ accounts was the result of “human error.”
In a statement, the bank said: “As a result of human error, a payment file did not process last night, which means that some transactions applied to some customers accounts since 20 April are temporarily not showing.
“We investigated this issue as a matter of urgency and have already taken the necessary corrective action which will see recovery actions overnight.
“We apologise for the inconvenience caused and no customer will be left out of pocket as a result of this issue. Emergency Cash is available for impacted customers. If you would like to contact us please call our customer care team on 1850 424 365, get in touch via webchat or alternatively visit your local branch.”
— Update ends —
Ulster Bank have said that they’re urgently investigating an issue which has led to funds disappearing from a number of customers’ accounts.
Some of the affected customers have reported discrepancies with their accounts, including cards being declined and cash missing from their accounts.
Ulster Bank have promised that they’re investigating the issue and will have it solved as soon as possible.
In a statement, Ulster Bank said:
We are aware some transactions previously applied to customers accounts since 20th April are no longer showing.
We are investigating this issue as a matter of urgency and apologise for any inconvenience caused.
Please do not resend the payment as we are working to get these processed as soon as possible.
If you would like to contact us please speak to one of our team via webchat or by calling 1850 424 365 (from abroad 00353 1 8047475) minicom – 0800 015 4422.
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