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21st Feb 2014

Video: Passenger records long delay on Ryanair flight

A guy called João Pinheiro recorded this video as he and his fellow passengers were left on Stansted's runway.

JOE

A guy called João Pinheiro recorded this video as he and his fellow passengers were left on Stansted’s runway.

On Valentine’s Day, Ryanair flight 8347 was due to fly from Stanstead to Porto at 8pm. Instead, due to adverse weather conditions and fuelling, the plane was delayed.

In total the flight was delayed for 11 hours,with three of those spent on the plane. Joao claims that they were not allowed leave the plane, or get any food and water. However, Ryanair have been in touch with us this morning to confirm that the company has apologised and says that the passengers were given multiple refreshment vouchers.

The plane departed at 7.50am the next morning.

Here is the full statement Ryanair have issued on the matter.

Due to strong winds across the South of England (14 Feb) over 20 other airlines’ aircraft were forced to divert into Stansted from Heathrow Airport, this significantly impacted operations at Stansted. This Ryanair flight from London Stansted to Porto was delayed due to this and was then further delayed due to a fuelling issue at the airport. Passengers on this flight were disembarked and provided with refreshment vouchers. The aircraft departed the following morning at 7.50am. Ryanair sincerely apologised to all passengers affected by these adverse weather delays, which were outside of our control. With this flight and every flight we always work hard to get our customers to their destination.

Watch the situation unfold for yourself below.

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