Investigation launched as thousands of welfare recipients fail to receive weekly payment
Approximately 2,800 people were affected.
The Department of Employment Affairs & Social Protection has launched an investigation after almost 3,000 recipients of carer’s benefit failed to receive their weekly payment on Thursday morning.
The department said it is investigating why recipients did not receive the payment as normal on Thursday and apologised to some 2,800 customers affected.
Steps are being taken to restore payments as soon as possible and an update will be issued in due course.
A statement issued on Thursday read: “The Department of Employment Affairs & Social Protection advises that 2,800 customers who are receiving the (PRSI based) Carer’s Benefit did not receive their weekly payment as normal this morning which is being investigated at present.
“People who are receiving Carer’s Allowance (means assessed) are not affected.
“The Department apologises to those people whose payments have been affected this morning and advises them if they need financial assistance today, they should contact the Community Welfare Service at their local Intreo Centre.
“The Department is working to restoring payments to these customers as quickly as possible and we will keep you updated.”