‘You have to be conscious of how you conduct yourself’ – why a good manager is able to apologise to staff
What makes a good manager? Is it charisma? Drive? Old-fashioned stubbornness? It could be as simple as being able to say sorry. We all say things we don’t mean under pressure, says Cogs and Marvel COO Jane Gallagher, but a strong leader will apologise if they’ve gotten short with a staff member unfairly. Jane, whose […]
7 years ago