An outraged fiancée’s public hotel complaint has gone viral overnight after the Waterford establishment gave an emphatic reply.
Though both the complainant and the hotel’s Facebook have since deleted any trace of their interaction, the original complaint and its subsequent response have been screengrabbed and can thus be shared with you this morning.
The original complaint came from a fiancée who planned to go on “every radio station” and have her partner and his stag party’s attendees share their stories after their stay at Treacys Hotel Waterford led to their deposits being withheld the following morning. Here’s how she eloquently put it:
“My partner of 10 yrs had his stag do in waterford last nite at dis hotel 17 men went dwn 1,120€ which was paid b4 arrival…wen d arrived ystrdy dis hotel asked dem 2 pay anoda 50e 4 a overnite deposit which d were guarnteed 2 gt bk nxt morn…d didnt gt netin dat was ment to b include in dere package…no finger food no round of shots no breakfast no deposit bk i think dis hotel was trying to earn some easy cash ,im going ta go on evry radio station nd get all dem boys to gv dere comment nd let evry tourist i know from my job all about dis sceeming hotel …700€ is alot of money 2day smalls claim court i think….”
And in case you need an English translation of that message, here’s one from Brummytom of Boards.ie:
“My partner of 10 years had his stag do in Waterford last night, at this hotel. 17 men went, paying €1,120 before arrival. When they arrived, the hotel asked them to pay another €50 as an overnight deposit which they were guaranteed to get back the next morning. They didn’t get anything that was meant to be included in their package…no finger food, no round of shots, no breakfast, no deposit back. I think this hotel was trying to earn some easy cash – I’m going to go on every radio station and get all of the attendees of the stag do to share their stories, and inform every tourist I know from my job about this scheming hotel …€700 is alot of money today. Small claims court I think…”
Having somehow made their way through the original post without scalding their eyes, Treacys replied in a very polite fashion, mentioning that they would not divulge the full details of the night publicly.
“I would not like to disgrace people on the internet so if you could so kindly send me your phone number in a private email I will let you know the facts of the night,” wrote a poster from Treacys. “Then I am sure you will remove these comments”.
With seemingly no reply forthcoming, Treacys decided that they could no longer allow their name to be dragged through the mud and went public with the full reasons why no deposit was given back – namely, a “lady” being brought back to the hotel room, a smoke alarm being set off at 1am, noise complaints at 5am, the removal of the “lady” at 6.30am and lastly, an incident whereby a “member of the party jumped the reception counter to physically hurt a member of staff.”
Gardai were called twice during the night and as Treacys mentioned to put a final, emphatic stamp on the events to the complainant, “We have footage of all the night’s events.” Take a look at the full interaction between the two below:
The humiliating smackdown from Treacys has gone viral in just a few hours and has already received the Epic News Daily treatment, below:
Thanks to JOE fans Conor Dwyer and John Grennan for originally sending us the screenshots on Facebook
