Customers reported issues with the service throughout the day on Monday.
AIB have apologised for any inconvenience caused by issues with mobile banking and internet banking services experienced by AIB customers on Monday (30 September).
On Monday morning, responding to concerns raised by customers, AIB said that they were experiencing “technical issues” that they were working to resolve as soon as possible.
https://twitter.com/AskAIB/status/1178618296696016901
Shortly after 2pm, the bank reported that they were continuing to experience technical issues and asked customers for patience while apologising for any inconvenience caused.
https://twitter.com/AskAIB/status/1178661650389446658
In a statement delivered to JOE shortly after 5pm on Monday, a spokesperson for AIB said that the bank is “resuming to normal service” and reiterated the apology to AIB customers.
“We experienced intermittent issues with our Mobile Banking App and Internet Banking earlier today,” the spokesperson said.
“We are resuming to normal service and we apologise to customers for any inconvenience.”
Updates will be provided via the official AIB Customer Support channel on Twitter.
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