Bank of Ireland apologises after customers experience ATM and debit card difficulties
Have you been experiencing any issues?
Bank of Ireland issued an apology to customers on Thursday afternoon after numerous customers reported experiencing difficulties with debit cards for ATM and point of sale transactions.
A number of customers contacted the bank on Twitter to report that their cards had been declined when trying to use them online and for point of sale transactions and that they were unable to withdraw cash from ATM machines.
Others, including Nessa Childers MEP, reported being unable to use their debit cards abroad.
⚠️My card refused in Brussels. https://t.co/XHzMU0aAkq
— Nessa Childers (@NChildersMEP) June 21, 2018
@talktoBOI when is the visa debit card issue in Limerick going to be resolved? Cupboard is bare, groceries need paying for!
— Grace O'Brien (@OBrienGraceob0) June 21, 2018
Hi @talktoBOI what’s going on with Debit Card POS transactions? Card was just declined in a store in front of a significant queue of people. Incredibly embarrassing when I know there’s sufficient funds in the account😡 #raging #poorservice
— Sarah (@adders13) June 21, 2018
Hi there @talktoBOI .. your card system down?? Can’t use it anywhere except in your branch??
— Buzz O'Neill-Maxwell (@buzzoneill) June 21, 2018
@bankofireland visa declined 5 times in the last 10 minutes? Is there. PROBLEM your customers should be aware of??
— Kevin Murphy (@Kevmurphi) June 21, 2018
Bank of Ireland released a statement on Thursday to say that they are aware of "intermittent issues" for some customers, that they are investigating the issue and will provide an update as soon as possible. They also informed customers that credit cards should still be working.
We are aware some customers are having intermittent issues with debit card point of sale and ATM transactions. Credit cards should be working. We are investigating this and will provide an update asap. Apologies for any inconvenience.
— Bank of Ireland (@talktoBOI) June 21, 2018
Updates on the situation will be provided by the Bank of Ireland Twitter account.