Ever made a claim for compensation from Ryanair? This might be of interest.
Ryanair has welcomed a ruling in the London High Court which dismissed an application by consumer law firm Bott & Co Solicitors Ltd to indemnify them for any fees that they cannot recover from customers who have been paid compensation directly by Ryanair.
Ryanair has called on customers with valid EU261 compensation claims (denied boarding, cancelled/delayed/disrupted flights) to submit their claims directly to their airline and to avoid companies described by the airline as “claims chasers” in the process.
Judge Edward Murray, presiding over the case, said that “Ryanair has established a straightforward and easy to use process for its passengers to make their flight delay compensation claims, either online or by correspondence, without the assistance of a third party”.
Customers with valid claims who claim directly from the airline, Ryanair says, will receive 100% of their EU261 compensation entitlement, while “claims chasers” can deduct over 40% of a €250 claim in fees.
As part of its 2018 ‘Always Getting Better’ plan, Ryanair has established a dedicated claims team to process all valid claims within a period of 10 working days.
Commenting on the ruling, Ryanair’s Kenny Jacobs said: “We welcome this London High Court ruling upholding Ryanair’s policy of communicating with, and paying EU261 compensation directly to, our consumers. This will help prevent “claims chaser” firms… deliberately and needlessly dragging consumers through the courts so they can grab more than 40% of customers’ compensation, for providing no useful service.
“Where customers have a valid claim for compensation, they can make their claim directly on the Ryanair.com website and avoid these excessive “claims chasers” deductions. As part of our 2018 “Always Getting Better” customer plan, Ryanair has established a dedicated claims team to process these valid claims within 10 working days and to make it as straightforward as possible for our customers.”
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