Good news for some Irish people on bill pay.
You may finally be free from the contract you impulsively signed up to all those months ago for a cheap deal on a phone that now kills you in monthly rates -if you signed up online.
State watchdog The Competition and Consumer Protection Commission have ordered Vodafone to tell Irish customers how they can cancel their contracts as the company were not complying with consumer protection legislation.
They aren’t the only telecom company getting a rap on the knuckles with compliance notices issued to eircom, eMobile, Meteor, Three and UPC over consumer protection laws over the last year.
Now an enforcement order has been made that Vodafone must change its website to make sure customers are aware of their legal rights to drop their subscription before they make a purchase.
Information is now available for anyone who bought goods or services online from the company and would like to cancel.
Isolde Goggin, chairwoman of the commission, said: “Customers of Vodafone will in the future be given the correct information as required by law.
“In addition, customers who bought goods or services online in the past 12 months and who now wish to cancel their contract can find details of how to do so in the customer notices section of the Vodafone website.”
A statement from Vodafone said: “Vodafone has now clarified this information on its website for customers who have purchased a product/service online through their e-shop, to ensure that the customer’s cancellation rights are clearly outlined and easy to understand.
“Vodafone apologises to its online customers in relation to this matter.”
Good news.
Hat-tip to Breaking News
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