Irish Rail launches recruitment drive for Onboard Customer Service Officers 1 year ago

Irish Rail launches recruitment drive for Onboard Customer Service Officers

The company has said it will provide train-ing.

Irish Rail has launched a recruitment drive for Onboard Customer Service Officers, with up to 30 positions available across the national network.


This is to allow the company to complete the introduction of the officers across all of its Intercity routes in order to enhance customer service on the trains.

Irish Rail said the positions are ideal for those with a passion for customer service, with the roles involving the following:

  • Providing onboard information and customer support
  • Providing reliable and improved assistance for mobility-impaired customers
  • Ensuring seat reservations are operational and observed onboard
  • Providing an onboard channel for ticket sales and first-class upgrades
  • Assisting customers during in-service disruption situations, including arranging connections and transfers

The 30 positions will be available in Dublin, Galway, Limerick, Mallow, Sligo, Tralee, Westport and Waterford.


Irish Rail has said it will provide best practice customer service training for all successful applicants.

The selection process will involve a number of phases, including initial online assessments, a competency-based interview and medical and reference checking.

The company says it matches the responsibility of the role with a salary scale starting from €31K per annum and eventually reaching a maximum of €41K per annum after 10 years.

"We are looking for motivated, proactive candidates who are passionate about customer service," Irish Rail Chief Executive Jim Meade said in a statement.


"With our investment plans, we are set to expand greatly in the years ahead, meaning not only is this an excellent opportunity in itself, but it will provide a strong career path within our company.”

For more information on the positions and details of how to apply, visit Irish Rail's website here.

Main image via Sam Boal /