There have been issues with the helpline due to an influx of calls since international travel reopened on 19 July.
Junior Transport Minister Hildegarde Naughton has said that the government is “working very hard” to get the Digital Covid Certificate (DCC) helpline back up and running after an influx of calls due to the international travel reopening on 19 July.
Naughton accepted that there were issues with the helpline, adding that she is hopeful it will be back up and running “as soon as possible”.
“There have been issues with the helpline, but I can assure you the Government is working very hard in order to get that system back up and running as quickly as possible,” she told the Irish Examiner on Tuesday.
“This was the number one ask from the aviation sector that we can reopen international travel as safely as possible, adhering to public health guidance, so I would hope that that helpline will be back up and running as soon as possible.”
An extra helpline will also be in place from Tuesday to help deal with the high level of demand for the DCC phoneline.
There has been widespread complaints about delays accessing the helpline following the return of non-essential travel on the 19, leading to many people having to revert to PCR tests to allow them to leave the country.
The number to contact for the new DCC helpline is 1800 807 008.
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