The move is a temporary measure in response to the recent suspension of Boeing 737 MAX operations.
Norwegian has announced plans to reroute customers who had booked flights from Cork and Shannon airports through Dublin Airport for a 10-day period at the beginning of next month.
The move is in response to the decision of the Irish Aviation Authority (IAA) earlier this month to
ban all Boeing 737 MAX aircraft from Irish airspace, meaning that these planes cannot fly to or from Ireland, nor can they fly over Ireland en route to somewhere else.
The airline released a statement on Monday with further information for customers booked to travel from Cork, Shannon and its new route from Dublin to Hamilton in Canada from 31 March until 10 April.
As a result, customers who had originally booked to travel to New York and Providence from Shannon and Cork airports have been transferred to flights departing from Dublin Airport. Norwegian has arranged for bus transportation from both airports to Dublin Airport for customers to meet their onward flights (see full details below).
Passengers have been offered the chance to rebook or receive a full refund free of charge if they no longer wish to travel. Norwegian is also combining flights and reallocating aircraft within its own network to keep cancellations to a minimum and minimise inconvenience for its customers.
Earlier this month, Norwegian announced that it has
temporarily deployed a Boeing 787-9 Dreamliner to operate daily flights between Dublin Airport and New York (Stewart). The service combines the Dublin to New York and Providence flights and bus transportation has been arranged for passengers travelling onward to Providence.
The airline has also confirmed that, from 31 March, it will temporarily operate additional services from Dublin Airport using a Boeing 737-800.
The ETOPS-certified 737-800, which enables the aircraft to fly an efficient direct-routing, will operate the Dublin to Hamilton route, four times per week on Monday, Wednesday, Friday and Sunday. The aircraft will also be used on flights between Dublin and Providence on Tuesday, Thursday and Saturday.
Norwegian says it is actively working on more permanent measures to operate normal services from 11 April that will minimise inconvenience for customers and will provide updates to customers in due course.
Norwegian travel information for Shannon customers: Travel period 1-10 April
Shannon-New York (Stewart) and Providence
Customers travelling from Shannon to New York (Stewart) and Providence have been transferred to flight D8 1763 on Norwegian’s Dublin to New York (Stewart) service using the Boeing 787-9 Dreamliner.
New York (Stewart) and Providence-Shannon
Passengers travelling from New York (Stewart) and Providence to Shannon have been re-accommodated on flight D8 1762 from New York (Stewart) to Dublin on the Boeing 787-9 Dreamliner.
Norwegian has arranged bus transportation, departing at 9.30am, for customers at Shannon Airport to arrive at Dublin Airport Terminal 2 at 12:30pm to meet their flight. Customers travelling on 31 March can also benefit from the bus service. Buses will also meet arriving passengers at Dublin Airport’s coach park at 8.30am for those travelling to Shannon.
Travel information for Cork customers: Travel period 2-9 April
Cork-Providence
Customers booked to travel from Cork to Providence on flight D8 1821 have been transferred to flight D8 1823 from Dublin to Providence serviced by a Boeing 737-800.
Providence-Cork
Those booked to travel on flight D8 1820 from Providence to Cork have been re-accommodated on flight D8 1822 from Providence to Dublin on the Boeing 737-800.
Norwegian will also arrange a bus service for passengers from Cork Airport to Dublin Airport to meet their onward flight. The bus departs at 9am arriving at Dublin Airport Terminal 2 at 3pm. Customers arriving at Dublin for Cork will be met upon arrival with a bus at the coach park outside Terminal 2 at 8am.
Affected customers have been contacted by SMS text messages which include their options to rebook or receive a full refund.
Travel information for Dublin-Hamilton customers
Norwegian’s brand-new service from Dublin to Toronto’s Hamilton airport will operate as normal using a Boeing 737-800 from 31 March.
Customers booked on flights D8 1840 from Dublin to Hamilton and D8 1841 from Hamilton to Dublin will be able to travel on the airline’s newest route for the start of the summer season, four days per week.
