— Ryanair (@Ryanair) August 22, 2018
An admin error was the issue.
Ryanair has revealed that some of the compensation cheques that the airline sent to passengers affected by cancelled and delayed flights recently have been rejected by the banks.
The airline has apologised and said that “a very small number of cheques” that were processed in July had been issued without a signature due to an “administration error”.
Since April, more than one million Ryanair passengers in Europe have had delayed or cancelled flights, according to their own figures.
Customer complaints service Resolver have also released a statement for anyone still waiting on their compensation payment.
The statement read: “Passengers affected may have received compensation in the form of a cheque with no signature – and will have seen these cheques bounce when they try and cash them in. Ryanair have said that they’re aware of this issue and are working hard to resolve it. They’re making sure that any passengers affected will be receiving new, valid cheques as soon as possible.”
The statement adds: “If you’ve been affected by this issue, you can contact Ryanair via your Resolver case file or by the telephone number listed on Resolver.”
The Civil Aviation Authority also released a statement recently which urged passengers to claim compensation via the European air passenger rights regulations.
Here’s Ryanair’s official statement on the matter.
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