You wouldn’t be too happy if it was your bags being flung around in such a haphazard manner that’s for sure.
We might be in the minority here, but once we arrive at the airport and offload our bags at the check-in desk, we tend not to think too much about them again until arriving at our destination and hoping that our piece of luggage is the first to show up on the carousel.
That might change in the future, however, after seeing the way that baggage handlers treated passengers’ luggage while loading it onto a Ryanair flight at Bergamo Airport (see video above, uploaded to YouTube by Nerijus Laurinaitis on Wednesday).
Now, we’ve never been to baggage handling school but we can’t imagine that this is the type of practise one is supposed to follow.
After the footage began to gain more exposure this week, a number of Italian news outlets reported that the company responsible for the management of the airport has issued an apology to customers and agreed to offer refunds to passengers for any damage caused to their possessions.
It should be stressed that the people implicated in the video are not employed by Ryanair and after being contacted for a statement on the content of the footage above, a spokesperson for the airline said: “The handling of these bags by our handling agents in Bergamo is clearly in breach of Ryanair bag handling guidelines and will not be tolerated.
“Ryanair has instructed the Bergamo Airport authority that we want these two individuals removed from handling Ryanair flights and we have received assurances that this cavalier treatment of our customers’ bags will not be repeated.”
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