Apple has announced a voluntary recall of certain AC wall plug adapters.
The tech giant have confirmed that these deficient plugs can break and in doing so, they risk giving the user an electric shock when touched.
The plug adapters were designed primarily for use in the United Kingdom, Singapore, and Hong Kong but given the proximity of Ireland to the UK, it’s very likely that some of these are currently in use in Ireland.
In a statement, Apple said: “This wall plug adapter was shipped from 2003 to 2010 with Mac and certain iOS devices, and was also included in the Apple World Travel Adapter Kit. Customer safety is always Apple’s top priority, and we have voluntarily decided to exchange affected wall plug adapters with a new adapter, free of charge. We encourage customers to exchange their wall plug adapter using the process below.”
The affected three-prong wall plug adapters are white, with no letters in the inside slot where it attaches to an Apple power adapter. New adapters are white with gray on the inside portion that attaches to the power adapter.
Here’s how you can determine if your plug is affected.
With regards to the process of returning the plug, Apple will need to verify the Mac, iPad, iPhone or iPod serial number as part of the exchange process and they’re encouraging users to find their serial number in advance.
In order to find your serial number, you can find an authorised Apple service provider, make an appointment at an Apple retail store, or contact Apple support.
Customers who purchased an Apple World Travel Adapter Kit should use one of the options above to exchange their affected three-prong wall plug adapter.
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