Rockstar has responded to angry gamers who are p*ssed that their GTA Online character mysteriously disappeared over the weekend.
GTA V Online hasn’t experienced the smoothest of launches and the problems continue to mount up for Rockstar as the latest bug is causing some gamers to lose their characters and everything else they’ve worked hard for.
Here’s what Rockstar has to say over on the
Rockstar support site: “We have received reports from some players who experienced losing characters, progress, items, and/or in-game cash during the first few days after release. We are working diligently to identify and correct the causes for these losses, as well as to establish how best to restore any lost progress and value.”
In the meantime, Rockstar has outlined three tips to follow if you want to ensure you don’t lose any more info:
1) When the Rockstar Cloud Services are unavailable, you are given the option to still play online on disc-based content (rather than R* Cloud content). You are asked to confirm before entering Multiplayer whether you would like to play on a temporary character,
without the ability to save. If you confirm this option, please note that
none of your old characters will be available for that play session, and the temporary character you create will not be saved.
2) When exiting GTA Online, please pause the game and choose to return to Single Player. This will trigger a save and ensure that progress since the last auto-save is recorded. If you purchase items and immediately power the console off or exit through console system menus, those items may not be saved.
3) Please DO NOT use the “Retry” button after receiving the message “Rockstar Cloud Servers are unavailable” as this may result in loss of character data. If you are trying to access GTA Online and Rockstar Cloud Servers are unavailable, please exit to GTAV Story Mode and try entering GTA Online again through the Pause menu in Story Mode.
So there you have it. If you’re character is currently missing from the game then make sure to keep an eye on the
Rockstar website for more details…
