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12th May 2018

Ring Doorbells carried major security glitch until recently, according to reports

Carl Kinsella

Ring Doorbells

Ring Doorbells had a major security glitch until this January, according to reports.

The smart doorbells, which allow users to watch what’s happening at their front door through an app on their smartphones, were accessible to users who didn’t have the most up-to-date password.

It has emerged in a report by The Information that Ring’s software was allowing users to continue to watch the doorbell feed even after the password was changed. If a user was logged in while the password was changed, the user simply remained logged in.

This meant that old users who were no longer necessarily living at a location could still spy on what was happening right outside the front door.

The issue emerged after a man realised his ex-boyfriend was still watching their doorbell feed.

According to Ring Doorbells, the issue was fixed in January, and the company has since been bought by Amazon for no less than $1billion. However, users of Ring Doorbells should still take note…

According to TechCrunch, once you change your password — users on the old password will be kicked off, but not right away. Ring CEO Jamie Siminoff said the process will still take a few hours, as to kick old users off immediately would slow down the app.

Ring Doorbells has since released this statement:

“Ring values the trust our neighbors place in us and we are committed to the highest level of customer information and data security. 
 
We strongly recommend that customers never share their username or password. Instead, they should add family members and other users to their devices through Ring’s “Shared Users” feature. This way, owners maintain control over who has access to their devices and can immediately remove users. 
 
Our team is taking additional steps to further improve the password change experience.”

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