The company has also announced that they’re halting sales of its Note 7 around the world due to fresh reports of fire damage in some devices.
Samsung had formally recalled 2.5 million devices after dozens exploded or caught fire, and was in the process of replacing them.
A flight in the US was recently evacuated after a new device started emitting smoke in the cabin and the South Korean tech giant has released a statement.
“Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place. Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device and take advantage of the remedies available,” they added.
They add “Samsung is working with the US Consumer Product Safety Commission (CPSC) to investigate the recently reported cases involving the Galaxy Note7. While the investigation is taking place, Samsung is asking all carrier and retail partners here and around the globe to stop sales and exchanges of the Galaxy Note7. Since the affected devices can overheat and pose a safety risk, we are asking consumers with an original Galaxy Note7 or a replacement Galaxy Note7 to power it down and contact the carrier or retail outlet where you purchased your Galaxy Note7. If you bought your Galaxy Note7 from Samsung.com or have questions, you should contact us at 1-844-365-6197 and we can help you”.
The Independent have since reported that Irish networks Vodafone and Three are undecided whether they will sell the Note7, while Meteor say it will be available later this month.