Netflix has issued a warning to its customers over a “sophisticated” e-mail scam aimed at stealing credit card information.
Customers are being told they need to “update their card details” in an e-mail stating a payment to the streaming service has been declined.
The e-mail, which was first spotted by Australian cybersecurity company MailGuard, reads: “We attempted to authorise the Amex card you have on file but were unable to do so.”
The e-mails contain Netflix as the sender name and include the Netflix logo.
An ‘update payment’ button is included in the body of the email, which re-directs the user to a separate phishing website.
The convincing-looking page asks users to put in their credit card details, and if they do so, they are re-directed to a real Netflix page.
The streaming service’s customers are being urged to remain wary about the scam and report it immediately if they should spot it.
Netflix have a warning on their website as to what customers should do if they receive a “suspicious email or text message”.
It says: If you suspect you have received a fraudulent email or text message that appears to be from Netflix, follow these tips to keep your information safe and secure, and follow the steps below to report the message.
- Never enter your login or financial details after following a link in an email or text message.
- If you’re unsure if you’re visiting our legitimate Netflix website, type www.netflix.com directly into your web browser.
- Never click on any links or open any attachments in an email or text message you received unexpectedly, regardless of the source.
- If you suspect an email or text message is not from Netflix, do not reply to it. Follow the steps below to forward it to us.
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