Aer Lingus passengers facing delays due to major IT outage 1 year ago

Aer Lingus passengers facing delays due to major IT outage

The issues are affecting both passengers at the airport and online.

Aer Lingus passengers are facing major delays to their travel plans as an IT outage has impacted desks at Dublin Airport on Saturday (10 September).


Dublin Airport announced the issues via social media on Saturday morning.

"Aer Lingus is experiencing an internal IT issue at present impacting their check in & boarding processes," said Dublin Airport.


"As they work to resolve the issue we ask Guests to cooperate with our teams. We thank everyone for their patience & understanding."

The issues are affecting both passengers at the airport and online, with the website and app facing outages as well.

Reports of passengers queuing both inside and outside Terminal Two at the airport have appeared on social media following the delays.

In a statement to JOE, Aer Lingus said:


“We are currently having connection issues with our cloud based reservation and operational systems impacting on check-in and boarding processes. This may cause some delay and disruption to our services over the coming hours. We apologise to our customers for any inconvenience caused in this period. We are working to resolve the connection issues as soon as possible.”

Flights are still flying as scheduled, and Aer Lingus has said it will notify passengers if any changes are made.

Dublin Airport has said that the delays with Aer Lingus flights will not impact other passengers travelling on Saturday.

The airport recently celebrated the opening of a new North Runway, which is anticipated to generate an extra €2.2 billion in economic activity for the country.


“The new North Runway will provide much-needed capacity and will enable Dublin Airport to rebuild and enhance connectivity to our island, putting Ireland in a strong position to facilitate increased economic activity," said Hildegarde Naughton, Minister of State at the Department of Transport.

"The new runway is a crucial piece of infrastructure which will enable Dublin Airport to expand and provide the necessary capacity to connect key existing and emerging global markets.

"I wish to commend all the hard-working staff and management at daa for completing such a key national infrastructure project within budget.”