AIB and Bank of Ireland customers experience issues with credit card systems 1 month ago

AIB and Bank of Ireland customers experience issues with credit card systems

Customers of both banks reported experiencing difficulties.

UPDATE: 5:40pm

Bank of Ireland have stated that their issue has been resolved and that the system is back up and running for customers.

-- End of Update --

Bank of Ireland and AIB have reported issues with online credit card systems on Monday, following complaints from customers.

The two banks have said that their technical support teams are working on resolving the issues as "soon as possible".

Both banks have also informed customers that cards can still be used as normal at ATMs.

A statement issued to JOE by Bank of Ireland read: "Credit Card transaction processing for Bank of Ireland credit cards is fully functional in all ATMs, point of sale devices and for e-Commerce.

"There are some issues with our online ‘Card Care’ system which is impacting customers who wish to view their balances. We are currently working to fix this as soon as possible and we apologise to customers for the inconvenience."

AIB also released a statement to JOE addressing similar issues, which read: "Due to an issue with a third party, transaction details for AIB Credit Card customers are not displaying online. Customers can continue to use their cards as normal. We have been informed this issue will be rectified shortly."