Anyone who has ever been on the Luas service will know handy this is.
Sure, 99.99999999% of passengers are there minding their own business, head-phones in and just wanting to get to work / get home / get around the city.
However, there can be a small part of those who board the city’s light urban area service and cause a bit of a disruption for everyone else on board.
On Tuesday, at the official launch of the Luas Cross City line at St. Stephen’s Green today, Luas operator Transdev have announced their new text service for passengers who wish to safely and discreetly report anti-social behaviour.
All you have to do is text LUAS to 51444, state the tram number and location, and your message (up to a maximum of 155 characters) and then hit send.
Within 90 seconds you will receive an automated reply for Luas that lets you know they got your message and are currently reviewing the situation in accordance to Luas protocals.
Anne Graham, CEO of the National Transport Authority, said: “Travelling by public transport and Luas in particular is a great way of getting around the city.”
“However occasionally passengers encounter anti-social behaviour of one sort or another, and we want to make sure when that happens, people they have an easy and effective way of reporting it.”
“This new service means that Luas staff can be made aware of these incidents and can respond to them quicker than ever, so that journeys can be even safer and more pleasant for everybody.”
Dervla Brophy, Communications Manager for Transdev, said “Luas is a safe, punctual and reliable tram service which Dublin has come to love, but we are always aiming to improve passenger satisfaction with the service and we believe reporting incidents of anti-social behaviour by text, in addition to the Locall number, email and twitter will improve the overall customer experience.”
“Passengers have mentioned that a simple, discreet way to inform Luas of people misbehaving would be a good idea. This pilot we hope will inform us about customer feelings and assist us with our response”.
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