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Passengers that arrive too early for their flights from Dublin Airport will be reportedly asked to wait in a holding area going forward as part of efforts to avoid chaotic scenes at the terminal buildings that occurred last weekend.
This follows the airport’s operator, the daa (Dublin Airport Authority), confirming on Monday that over 1,000 people missed flights on Sunday due to large queues and organisational chaos at the airport.
The operators of Dublin Airport will appear before an Oireachtas Transport Committee on Wednesday afternoon (1 May) to outline plans to deliver an improved passenger experience to its customers this June Bank Holiday weekend and into the busy summer period.
According to multiple reports about the plan, the daa’s focus will be on maximising the availability of its staff resources, increasing the amount of security lanes open during peak times and improving its queue management systems.
As it stands, passengers at Dublin Airport are being advised to arrive up to 2.5 hours before short-haul flights to Europe and the UK and up to 3.5 hours before long-haul flights.
In line with this, the DAA says that, during times when terminals become busy, it will be triaging access to them.
This means the airport will only be allowing passengers that have flights leaving within 2.5 hours to short-haul destinations and 3.5 hours for long-haul destinations into the departures level.
Meanwhile, passengers who arrive at Dublin Airport too early for their flights will be asked to wait in a holding area, with the trailling of this system to take place over the June Bank Holiday weekend.
The daa is believed to be confident that the proposed measures will ensure that there is no repeat of the chaotic scenes at the airport last weekend.
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