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05th Jan 2019

Ryanair respond to being voted “worst airline” for the sixth year in a row

Rory Cashin


The best short-haul airlines for 2018 have also been revealed.

Ryanair have been voted the worst airline in the UK for the sixth year in a row in a new survey conducted as part of the Which? Travel annual report.

The airline scored just 40% from it’s customer score, with passengers gave the airline the lowest possible rating for boarding, seat comfort, food and drink, and cabin environment.

The second lowest scoring short-haul airlines were Thomas Cook Airlines (52%) and Wizz Air (54%), while Ryanair’s main competitor EasyJet scored 63%.

Part of the low score may be attributed to the 2018 strikes, but Ryanair state that 90% of schedules remained operational on strike days, while flight delays were largely due to Air-Traffic control strikes, adding that ‘We’ve invested heavily in delivering on-time departures’, insisting that passengers will continue to book with Ryanair as ‘having the lowest prices wins every time’.

A Ryanair spokesperson said the airline’s success was not reflected by the survey, telling BBC News that:

“Ryanair passenger numbers have grown by 80% in the past six years and has become the world’s most visited airline website. These facts reflect what customers want much more than an unrepresentative survey of just 8,000 people.”

On the opposite end of the scale, the top five short haul airlines were Aurigny Air Service, Swiss Airlines, Jet2, Norwegian, and KLM.