Tenant Denied Gym Access Over Social Housing Awarded €2,500

Gym access dispute unfolded

The Workplace Relations Commission (WRC) directed Dillon Marshall Property Consultants to pay the sum to tenant Agnieszka Nowakowska in an equality ruling published on Wednesday.

Ms Nowakowska told the WRC that when her complaint arose in July 2025, she had recently been placed in an apartment at the complex as a social housing tenant.

Having seen other residents using fobs to get into the on-site gym, she asked a security guard about access.

His reply, she said, was that she was not permitted in the gym because she was living in Block 5, "the social housing block".

She then wrote to the property management company seeking access, but said the firm ignored her email and did not reply to a registered letter either.

Dillon Marshall Property Consultants failed to attend the hearing into her complaint under the Equal Status Act 2000.

Adjudication officer Niamh O’Carroll found that the company had "failed, refused, or neglected to respond" to the complainant, and was satisfied the firm had been on notice of the hearing.

She found the complaint over the denial of gym access was "well founded".

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