to revert to fully-staffed checkouts ditching almost all of their self-service tills.
All but two of
The only two shops exempt from their decision will be two of their seven shops in Cumbria. The store claims their decision is due to customer feedback.
https://twitter.com/HelsBelsZZ/status/1722880385229504737
A spokesperson for the store said: “We believe colleagues serving customers delivers a better customer experience and therefore we have taken the decision to remove self-checkouts in the majority of our stores.”
They added: “We have based this not only on what we feel is the right thing to do but also having received feedback from our customers.
“We will retain self-checkouts in two of our stores in the Lake District to meet the needs of our customers during very busy periods.”
The supermarket, which is often labelled as the northern Waitrose, has said that its philosophy is to tell “the best goods available in attractive stores, staffed with first class assistants.”
The firm added: “Delighting customers with our warm northern welcome is part of our DNA and we continue to invest in our people to ensure we remain true to that ethos.”
