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10th Nov 2023

Supermarket chain decides to remove self-checkout tills

Joseph Loftus

Self checkout

They have ditched them from all but two shops

A supermarket has become the first in the UK to revert to fully-staffed checkouts ditching almost all of their self-service tills.

All but two of Booths stores will bring staff back to the tills, the shop has confirmed.

The supermarket chain operates 16 stores in Lancashire and outlets in Yorkshire and Cheshire.

The only two shops exempt from their decision will be two of their seven shops in Cumbria. The store claims their decision is due to customer feedback.

A spokesperson for the store said: “We believe colleagues serving customers delivers a better customer experience and therefore we have taken the decision to remove self-checkouts in the majority of our stores.”

They added: “We have based this not only on what we feel is the right thing to do but also having received feedback from our customers.

“We will retain self-checkouts in two of our stores in the Lake District to meet the needs of our customers during very busy periods.”

The supermarket, which is often labelled as the northern Waitrose, has said that its philosophy is to tell “the best goods available in attractive stores, staffed with first class assistants.”

The firm added: “Delighting customers with our warm northern welcome is part of our DNA and we continue to invest in our people to ensure we remain true to that ethos.”

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